Hadesbet Privacy Policy

Hadesbet collects personal data that users provide directly, as well as data generated through interaction with the platform. This information is used to deliver account services, verify identity, process transactions, and meet regulatory obligations under United Kingdom law.

Categories of Personal Data Collected

• Full name and date of birth
• Contact details, including email address and telephone number
• Residential address and proof of identity documents
• Payment information, including bank account or card details
• Device and browsing data collected automatically during platform use
• Betting and transaction history associated with the account

How Personal Data Is Protected

All personal data held by the platform is subject to both technical and organisational safeguards. These include:

• Encryption of data in transit and at rest using industry-standard protocols
• Restricted internal access, limited to authorised personnel with a legitimate operational need
• Regular security assessments and system integrity reviews
• Compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

User Rights Under UK Data Protection Law

Users based in the United Kingdom are entitled to the following rights regarding their personal data:

• Right of access: Users may request a copy of the personal data held about them.
• Right to rectification: Users may request correction of any inaccurate or incomplete data.
• Right to erasure: Users may request deletion of their data, subject to legal retention obligations.
• Right to restriction: Users may request that the processing of their data be limited in certain circumstances.
• Right to data portability: Users may request their data in a structured, commonly used format.
• Right to object: Users may object to certain types of processing, including direct marketing.

Requests relating to any of the above rights may be submitted via the contact details provided in the platform’s support section.

Personal data collected through the platform is processed for specific, lawful purposes. No information is used beyond the scope of what is described in this document.

Purposes of Data Processing

• Account management: To create, maintain, and administer user accounts, including identity verification and age checks required under UK gambling regulations.
• Transaction processing: To facilitate deposits, withdrawals, and the settlement of bets or casino activity.
• Service improvement: To analyse platform performance, identify technical issues, and enhance the overall user experience.
• Marketing communications: To send promotional offers and updates where users have provided explicit consent to receive such communications. Users may withdraw this consent at any time.
• Analytics: To understand how users interact with the platform, using aggregated and anonymised data where possible.
• Regulatory compliance: To meet obligations imposed by the UK Gambling Commission, the Financial Conduct Authority, and applicable anti-money laundering legislation.

Legal Basis for Processing

All processing activities are conducted under a valid legal basis as defined by the UK GDPR. Depending on the nature of the activity, the applicable basis may be:

• User consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests pursued by the operator, where these do not override the rights of the user

Users retain control over the personal data associated with their account at all times. The platform provides accessible procedures for viewing, correcting, and requesting deletion of that information.

Accessing Your Data

Registered users may request a full summary of the personal data held against their account by contacting the support team. Requests are processed in accordance with the timeframes stipulated under UK data protection law, typically within one calendar month.

Correcting Your Data

If any personal information held on the platform is inaccurate or outdated, users may request a correction. Supporting documentation may be required to verify the requested change, particularly for identity-related fields such as name or date of birth.

Requesting Deletion

Users may request the deletion of their personal data. Requests will be reviewed in line with legal retention requirements. Certain categories of data, such as transaction records and identity verification documents, must be retained for defined periods under UK law and cannot be deleted on request alone.

Security Checks and Payment Data

By registering and using the platform, users acknowledge and accept that:

• The platform may carry out security and identity verification checks as part of its regulatory obligations.
• Payment data may be shared with authorised third-party payment service providers solely for the purpose of processing deposits and withdrawals.
• These providers are contractually bound to handle payment information securely and in compliance with applicable data protection standards.

The platform is intended exclusively for individuals aged 18 years or over. Access to casino and sportsbook services by persons under the legal age is strictly prohibited in accordance with UK gambling regulations.

Age Verification

The operator is not able to independently confirm the age of every visitor to the website without formal documentation. Users are required to provide accurate date of birth information at the point of registration, and identity verification checks are conducted in line with UK Gambling Commission requirements.

Discovery of a Minor’s Account

In the event that it is established or reported that a person under the age of 18 has registered an account or provided personal data to the platform, the following steps will be taken:

• The account will be suspended immediately pending investigation.
• All personal data associated with the minor will be deleted from the platform’s systems without undue delay.
• A parent or legal guardian may submit a formal request for data deletion by contacting the platform’s support team and providing appropriate supporting documentation.

The platform takes the protection of children’s data seriously and cooperates fully with any legitimate request made on behalf of a minor.

In the course of delivering its services, the platform works with a number of third-party partners, some of whom operate outside the United Kingdom and the European Economic Area. As a result, personal data may be transferred to and processed in countries beyond the UK’s borders.

Basis for International Transfers

By registering an account and using the platform, users provide their consent to the transfer of their personal data to countries where partner organisations are established. Such transfers may be necessary for the purposes of:

• Payment processing
• Identity verification services
• Customer support operations
• Fraud prevention and compliance

Confidentiality Safeguards

All third-party partners involved in the international processing of personal data are required to maintain appropriate confidentiality and security standards. The platform ensures that data transfer arrangements include contractual protections equivalent to those required under UK GDPR, such as standard contractual clauses or other recognised transfer mechanisms.

No personal data is transferred internationally for purposes beyond those described in this document, and no partner is authorised to use the data for their own commercial purposes.

This document constitutes a legally binding statement governing the collection, use, and protection of personal data in connection with the platform’s services. The provisions set out in this Privacy Policy may, in specific circumstances, alter or qualify the scope and effect of the general terms applicable to users.

When This Disclaimer Applies

The terms of this Privacy Policy take effect at the moment a user accepts the document. Acceptance may be demonstrated through any of the following:

• Electronic signature or affirmation during the registration process
• Active acceptance of the policy via a tick-box or confirmation mechanism on the platform
• Accession to the policy as part of an account update or re-verification process

Once accepted, users are considered to have read, understood, and agreed to the full content of this document. Users who do not agree with any provision of this Privacy Policy should cease using the platform and contact the support team regarding the closure of their account.

Cookies are small text files stored on a user’s device when they visit a website. The platform uses cookies to support core functionality and to improve the quality of the experience delivered to each user.

Purposes for Which Cookies Are Used

• Statistical analysis: To collect aggregated data on website traffic, session duration, and page interactions.
• Behavioural analysis: To observe how individual users navigate the platform, in order to identify areas for improvement.
• Personalisation: To remember user preferences, language settings, and account-related configurations.
• Platform improvement: To test new features and measure the effectiveness of changes made to the website.

Cookie Retention Period

Cookies placed on users’ devices are retained for a period of up to 12 months, after which they expire automatically. Users may choose to delete cookies at any time through their browser settings, though doing so may affect the functionality of certain features on the platform.

Consent

Upon first visiting the platform, users are presented with a cookie consent notice. Continued use of the website following the display of this notice constitutes acceptance of the cookie practices described above.

By accessing or using the platform in any capacity, users are considered to have read and accepted the full terms of this Privacy Policy. This acceptance covers all data collection, processing, and protection practices described in this document.

Current Version

The version of this Privacy Policy currently published on the website supersedes all previous versions. Users are advised to review this document periodically, as updates may be made to reflect changes in applicable law, regulatory requirements, or operational practices.

Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. Where changes are material, users may be notified directly via email or through an on-platform notification.

In certain circumstances, personal data held by the platform may be shared with third parties. Such sharing is carried out only where there is a legitimate basis for doing so, and never beyond the scope of what is necessary for the stated purpose.

Circumstances Under Which Data May Be Shared

• Legal obligations: Where disclosure is required by law, court order, or a request from a regulatory authority such as the UK Gambling Commission or Her Majesty’s Revenue and Customs.
• Dispute resolution: Where sharing is necessary to investigate, prevent, or resolve a dispute involving the user’s account.
• Contractual arrangements: Where third-party service providers are engaged to support the delivery of the platform’s services, including payment processors, identity verification providers, and fraud prevention services.

Notification and Consent

Where the identities of relevant third parties are listed on the platform, users can review the organisations with whom data may be shared. In cases where specific third parties are not listed, users will be informed of the purpose and scope of any sharing prior to or at the time of disclosure, where required by law.

By providing personal data and continuing to use the platform, users consent to the sharing of their information with third parties in the circumstances described above. This consent may be withdrawn, subject to any overriding legal obligations that require the platform to retain or disclose data regardless of user preference.

The platform may contain links to third-party websites that are not operated or controlled by the operator. These links are provided for informational or functional purposes and do not constitute an endorsement of any external website or its content.

Independent Privacy Practices

Each third-party website operates under its own privacy policy and data handling practices. The platform bears no responsibility for the collection, use, or protection of personal data carried out by external websites, regardless of how a user arrives at those websites.

User Responsibility

Users are advised to exercise caution when following links away from the platform and to review the privacy policy of any external website before submitting personal information. The protections described in this document apply solely to data processed within the platform itself and do not extend to any external online service.